About
With a robust background in the BPO industry spanning over five years, I bring a wealth of experience to the world of virtual assistance. My journey in the Business Process Outsourcing sector has honed my skills in efficiency, organization, and adaptability
- qualities that I now channel into providing exceptional virtual support.
My expertise covers a wide range of administrative tasks designed to optimize business operations. From meticulous email management to precise time and calendar coordination, I keep your professional life streamlined and stress-free. I’m also proficient in data entry, ensuring accuracy and reliability in handling crucial information. Beyond core administrative support, I manage customer communications through phone, chat, and email, ensuring timely and professional responses, along with document preparation and file organization to keep operations running smoothly.
As your Virtual Assistant, I am committed to delivering top-notch support, allowing you to focus on strategic endeavors while I take care of the details. Let’s collaborate to enhance efficiency, exceed expectations, and drive success in the virtual landscape.
My Work Experience
EMPOWER HOME SERVICES
Address : Cabiao, Nueva Ecija, Philippines
Position : Scheduling & Appointment Management Virtual Assistant
August 2024 - July 2025
• Managed calendars and scheduled site surveys for solar and HVAC
installation appointments.
• Coordinated with sales and operations teams to ensure smooth project
timelines.
• Handled appointment confirmations, rescheduling, and client inquiries.
• Maintained organized scheduling records and optimized daily
workflows.
THE UNIQUE VA EXPERIENCE
Virtual Assistant Internship
Status : Virtual Assistant Intern
December 2023 – January 2024
• Managed and fulfilled a variety of Administrative Tasks aimed to hone the skill to be a skilled and efficient virtual assistant.
• Organized spreadsheets, documents, data entry task precisely.
• Managed Email, Appointment and Calendar event tasks.
• Designed Graphical Content and Visuals for the company’s Social Media Page.
STEFANINI IT SOLUTIONS
Address : Pasay City, Metro Manila, Philippines
Position : IT Helpdesk Technician
Account : Labcorp
August 2023 - December 2023
• Helping Labcorp users as the first point of contact for users seeking
technical assistance over the phone or email.
• Extends help to user by performing remote troubleshooting through diagnostic techniques and probing question to identify the root cause.
• Determining the best solution based on the issue and details provided by users.
IHG RESERVATIONS INC.
Address : Makati City, Metro Manila, Philippines
Position : Reservations Sales Representative
Account : IHG Hotels & Resort
January 2023 - July 2023
• Helping customers book hotels on their selected IHG Hotels or Resort. • Verifying available hotel rooms for customers and help find the best
and most affordable rates/packages on their selected hotel property.
• Helping plan travel itineraries by suggesting local tourist attractions
and places of interest.
• Providing support to customers who may need to amend or cancel a
reservation.
CONCENTRIX PHILIPPINES INC.
Address : Mandaluyong, Metro Manila, Philippines
Position : Technical Support Representative
Account : Microsoft Skype (Chat Support Agent)
June 2022 - November 2022
• Responsible for identifying & resolving user-related problems and
extending support via chat/live support.
• Assisting Microsoft Skype users who are encountering issues, and
errors with their Skype Accounts.
• Helping Skype users to troubleshoot complex issues/errors with their
accounts via remote troubleshooting methods.
MAJOREL PHILIPPINES INC.
Address : Angeles City, Pampanga, Philippines
Position : Content Moderator (Non Voice)
Account : Meta Horizon Platforms
February 2021 – November 2021
• Reviewing daily posted articles from users on the platform.
• Removing articles that violate the platform’s standards.
• Checks each article for hidden violations in pictures, body text, and
description.
IQOR PHILIPPINES INC.
Address : Angeles City, Pampanga, Philippines
Positions Handled :
General Care Representative
Technical Support Representative
Tier 1 Retentions Agent
Account : Sprint by T-Mobile
August 2018 – January 2021
• Assisting customers with their inquiries, concerns, & technical issues
related to their telecom services or postpaid plans.
• Troubleshooting and resolving customers’ issues with signal boosters,
phones, etc.
• Processing billing inquiries and facilitating payment transactions.
• Conducting customer retention efforts to minimize customer churn and
promote loyalty to the company.
• Providing outstanding customer service to ensure customer satisfaction.
Educational Backgroud
Tertiary
Resource World College of Arts & Trade Inc.
Associate Degree in Tourism Management
School Year : 2013 - 2015
Secondary
Cabiao National High School
School Year : 2008 - 2013
Primary
Palasinan Elementary School
School Year : 2002 - 2008